Refund policy

Refund & Return Policy

At Adna Farms, we take great pride in the quality of our hand-picked avocados and cherimoyas. Because we are dealing with fresh, perishable specialty fruits, our policy is designed to ensure fairness while accounting for the delicate nature of our products.

1. Our Freshness Guarantee

We guarantee that our fruit leaves the farm in peak condition. However, we understand that issues can occasionally occur during transit.

  • Avocados: Please note that avocados may arrive firm and require a few days at room temperature to ripen.

  • Cherimoyas: These are extremely delicate. We pack them with extra care, but they are sensitive to temperature shifts and pressure.

2. Issues and Damages

If your order arrives damaged, spoiled, or incorrect, please notify us within 24 hours of delivery. To process a claim, we require:

  • Your order number.

  • Clear photos of the fruit and the shipping box.

  • A brief description of the issue (e.g., bruising, over-ripeness upon arrival, or transit damage).

Note: Since our products are perishable, we cannot accept physical returns of the fruit. Please do not ship the fruit back to the farm.

3. Eligibility for Refund or Replacement

  • Approved Claims: If the damage is significant and occurred during transit or due to a quality oversight on our part, we will offer a pro-rated refund or a one-time replacement at our expense.

  • Non-Refundable Scenarios: * Incorrect shipping address provided by the customer.

    • Fruit spoilage due to the package being left outside for an extended period after delivery.

    • Flavor preferences (fruit taste can vary naturally by season and variety).

    • Claims made more than 24 hours after the delivery timestamp.

4. Refunds

If a refund is approved, it will be processed automatically to your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Order Cancellations

Orders can be canceled or modified within 12 hours of placement. Once the fruit has been harvested and packed for shipment, we can no longer cancel the order.

Contact Us

For any questions regarding your fruit or to start a claim, please reach out to us at: Email: adnafarms@gmail.com 
Website: adnafarms.co